Reckoon Web Design. 2024 - Money Back Guarantee
100% Money-Back Guarantee
At Reckoon, we stand behind the quality of our website design services with a commitment to your satisfaction. If you're not pleased with the direction of your website's design, we offer a 100% money-back guarantee under the following conditions:
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Eligibility for a Full Refund
- Written Request: You must submit a refund request in writing via email within 60 days from the date your deposit was paid.
- Timing of Request: The refund request must be made before you officially approve the initial website design concepts. Your email should clearly explain your reasons for cancellation and detail why the design has not met your expectations.
- Opportunity for Redesign: You must allow us the chance to revise the website design according to your preferences before requesting for refunds.
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Situations Where Refund is Unacceptable
- Approval of Design Concepts: Refunds are not available once you have signed off on the initial website design concepts.
- Change of Mind: Requests based solely on a change of mind or cessation of business operations during the design phase are not eligible for refunds.
- Additional Services: Costs associated with non-refundable additional services, such as domain name registration or logo design, are not covered by this guarantee.
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Refund Process
- If you meet the refund eligibility criteria, we will promptly ask for your bank details to process the refund. Please note, the refund processing time is approximately 3-7 business days, and may exclude the cost of any non-refundable services that were part of your website package.
Our Promise to You
This guarantee underscores our dedication to ensuring that you are delighted with your website. Reckoon's team is committed to delivering designs that capture your vision, but we understand the importance of having peace of mind with your investment. Should you have any concerns or wish to discuss a refund, please don’t hesitate to reach out to us at support@reckoon.com.au.